Shipping is possible to Spain (mainland), the Balearic Islands and the Canary Islands, any country in the European Union and some international countries.
Shipping costs are:- Peninsula: €4.90. Free shipping for purchases over €50.00.- Balearic Islands: €9.90. Free shipping for purchases over €200.00.- European Union and International Countries: Shipments outside Spain (European Union and International countries) will have an export cost that will be indicated directly in the shopping cart. In the case of tariffs or taxes, they will always be borne by the Customer, and it is not possible to inform the amount at the time of purchase.
Transport and delivery will be carried out by the transport company GLS and its agents.
The delivery time to the peninsula for products in stock is 48-72 hours, depending on the delivery address. In the event that the product selected by the Customer is not in stock, the delivery time will be approximately 7 working days from confirmation of purchase. The delivery time begins on the same day of confirmation of the order if it has been made before 1:00 p.m. If the purchase is made after 1:00 p.m., the delivery time will begin on the following working day. Orders placed on the weekend (Saturday or Sunday) or on public holidays will be processed on the following Monday or working day.
For all other destinations, this will be confirmed later in the order, depending on the delivery address. Shop in calm will notify the Customer of any delays in delivery that may occur accidentally on the part of Shop in calm.
Delivery is considered to have taken place from the moment the product is delivered to the Customer at the shipping address.
The Customer has the right to withdraw from the purchase (leaving it void) within the first 14 calendar days from receipt of the product. The Customer can choose to pay the total amount of the purchase or purchase a voucher for future purchases, with no expiration date. The refund of the total purchase amount will be made through the same payment method used by the Client.
The right of withdrawal will only be admitted if the product sent is in perfect condition and with the original packaging. The payment for the return of the product will be made through the same means used to make the payment, within a period of 30 days. Transportation costs will not be returned to the Client and the costs generated by the return are the responsibility of the Client.
In the event of a return as a result of a damage or error related to Shop in calm, the Customer may request a product exchange. In this case, the expenses incurred by the change are borne by Shop in calm. This will only apply when the product has not been used and is returned in the same conditions and packaging that the Customer received it.
It is the Customer's responsibility to verify that the product or products purchased are in good condition and, if applicable, to notify Shop in Calm of any incidents that may be noted. Shop in calm will propose a solution for the Client's interests.
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